"Dear Tom, I would just like to convey my gratitude to you and Coast and Country for the work you have done in securing my purchase. Especially as I was not your client, I felt that you went above and beyond your remit to keep me updated, to assist me through the whole house buying process and to keep the sale on track (and to keep mine and Kate's stress levels down!) You are extremely approachable and knowledgeable, as are the staff in your office, and it has been a pleasure to work with you. I would have no hesitation in recommending you to a friend, and indeed you will be my first choice should I choose to sell my home in the future. With thanks again. Kind regards, "